Legal entity
BananaBanana LLC, registered in Georgia. That is the counterparty on every top-up and the entity our Terms of Service bind.
About
Who you are buying from
BananaBanana is operated by BananaBanana LLC, 157 Revaz Uridia St., Tbilisi 0101, Georgia. We sell metered access to Google's image, video and speech models: you top up a balance, each generation deducts its price, and nothing renews on a schedule.
We are an independent operator, not a Google product, partner or affiliate. Gemini, Veo and Google are trademarks of Google LLC.
01The company
Registered details, in full
Registered address
157 Revaz Uridia St., Tbilisi 0101, Georgia. Legal notices go there; everything else is faster by email.
Contact
One support inbox for billing, abuse reports and privacy requests — the mailto link at the bottom of this page. Billing questions are answered within 3 business days.
Governing law
Georgian law, with disputes heard in Tbilisi. Consumers keep the mandatory protections of their own country of residence.
02How the service works
Where the models actually run
Whose models generate my content?
Google's. Images come from the Gemini image models (marketed as Nano Banana 2, 2 Lite and Pro), video from Veo 3.1 and Gemini Omni Flash, speech from Gemini Flash TTS. We do not train or host models of our own, and we do not fine-tune anything on your content.
We reach those models through several access channels, including our own Google Cloud Vertex AI projects, and pick one per request based on the model, the resolution and what is available at that moment. Section 4 of the Privacy Policy spells out what leaves our servers with a request and what stays behind. If your work is under an NDA, read that section before you upload it.
Where does my data live?
Accounts, balances, generation history and generated files sit on our servers in Germany (Hetzner, Falkenstein). Generated images, video and audio are kept for 30 days and then deleted automatically — download what you want to keep. Uploaded source videos are removed within 24 hours of the generation finishing.
Country lookup runs from a local database, so your IP address is not handed to a geolocation service. We do not run ad pixels or cross-site trackers, and we do not sell personal data.
03Money
Prepaid balance, refundable
Pay per generation
No subscription and no monthly minimum. Every model has a fixed price, shown before you press the button and charged from your balance.
Failures cost nothing
If a generation fails or the provider's safety classifier blocks the output, the charge returns to your balance automatically — no ticket needed.
Refund of unused balance
Ask any time while your account is active; there is no deadline. We return what you topped up and have not spent, minus promotional bonus credits.
Top up small
Minimum deposits start around $1 depending on the coin, and the balance never expires — there is no reason to park a large sum here.
04Honest limits
What we do not promise
Is there an uptime guarantee?
No. We run a small service without an SLA: planned deploys are near-instant, but Google capacity problems, a provider outage or a bug can interrupt generation, and we do not pay penalties for downtime. What we do promise is that an interrupted generation is not billed. If a service level in writing is a requirement for you, buy from Google Cloud directly.
What are the risks of paying in crypto?
Crypto top-ups are the main payment method today, and an on-chain transfer cannot be reversed once broadcast — there is no chargeback to fall back on. That is why the minimum deposit is small, the balance never expires, and refunds of the unused part have no deadline. Send to the address shown in your account, include the memo when the network asks for one, and start with an amount you would not mind testing with.
Can my account be closed?
Yes — for the things listed in our content policy: CSAM, non-consensual intimate imagery, impersonation-grade deepfakes, and abuse of the free welcome balance or of the referral programme. We do not close accounts to keep a balance: if we end our side of the relationship, the unspent balance is refundable on the same terms as always.
05Documents
Everything in writing
Terms of Service — the contract, including refunds and the media licence. Privacy Policy — what we collect, who processes it and for how long. Content policy — what may not be generated and how the safety filters behave. Answers — one page per question, checked against the live platform. Anything missing, or anything on this page that does not match what you see in the product, is worth an email to [email protected].