Can I get my unused balance refunded?

Write to support from the address on your account and ask for the unspent part back. There is no window to catch: the rule used to be 14 days from payment, which sat badly next to a balance that never expires, so the deadline was removed entirely in September 2026.

What comes back is what you paid in and have not consumed. Bonus credits granted by a promo code or a volume tier are promotional, not money you deposited, so they are excluded from the calculation — as is anything already spent on completed generations, where the compute has been paid for on our side.

These need no ticket at all. A generation that fails, times out, or is rejected by the provider's safety classifier returns its charge to your balance by itself, usually within seconds of the failure being recorded. Partially delivered video — some variants produced, others filtered — is refunded proportionally.

That is the reason an outage never costs you money even though there is no SLA: you are not billed for work that did not arrive.

Refunds go back through the original payment route. For a crypto deposit that is a stablecoin transfer to the address the deposit came from; on-chain transfers cannot be reversed once broadcast, which is exactly why the minimum top-up is small and the balance has no expiry — there is no reason to hold a large float here. For a card, PayPal or SEPA deposit the money goes back through PayPal.

If a payment went wrong, contact support before attempting anything else. Most billing problems are resolved faster than a dispute, and an account whose balance came from a reversed payment can be suspended until the matter is settled.