Contact
Write to [email protected] about anything: a payment that did not arrive, a refund, a generation that failed, a privacy request or an abuse report. A person reads every message. Billing questions are answered within 3 business days, usually sooner.
Write from the email address on your account — that is how we know the request is yours. We never ask for your password, a seed phrase or a card number.
Crypto: the transaction hash, the coin and the network. Card, PayPal or SEPA: the PayPal transaction ID from your receipt. Most crypto deposits are credited once the network confirms them; a missing memo or a different network is the usual reason for a delay.
Say how much you want back. There is no deadline, and the money returns the way it came: to the card or PayPal account it was paid from, or as a stablecoin transfer to the sending address.
Failed and filtered generations are refunded to your balance automatically, so check the balance first. If something still looks off, send the time of the generation and the model you used.
Requests to access, export or delete your data are answered within 30 days. To report content that breaks our content policy, include the link or a description of where you saw it.
Name the MCP client and paste what it printed. A 401 on the first call is the sign-in handshake, not an outage — the client is expected to continue with OAuth or an API key.
Volume pricing, invoices for a company, payment providers and press go to the same inbox. Put the topic in the subject line and it reaches the right person.
The status page shows live checks of the site, the generators and payments, with a 90-day history and the incident log.
Every price is on the pricing page, in US dollars. Refund rules are in the Terms of Service, and the Answers section covers one question per page.
The MCP documentation has the endpoint, sign-in options and per-client setup. If a client refuses to connect, tell us which client and what it printed.
BananaBanana is operated by Rari LTD, identification code 428888937, 11 Leo Kiacheli St, Tbilisi, Tbilisi 0108, Georgia. Legal notices go to that address; everything else is faster by email. There is no phone line and no live chat — one inbox keeps every request in writing. More about the company is on the About page.